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Contact Us Online
Get in touch via our online platform
What is Anima?
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.
How does it work?
Any request for urgent or routine appointments with a doctor needs to be submitted through our online contact tool or via the NHS app.
If you are unable to complete the online request, please contact reception by phone or in person, who will assist you.
There will be no reduction in the appointments available to patients which will continue to include a mixture of face to face and telephone consultations. You may be directed to another community service if it is appropriate. You may also receive advice and guidance by text message or email and may not need an appointment.
If the problem is considered urgent and needs an appointment that day, you will be telephoned with an appointment time. If it is decided that a routine appointment is needed, you will be sent a booking link by text or email. If we are unable to contact you this way, we will telephone you.
Appointments with a nurse or health care assistant may be booked by telephone or by coming into reception